We strive to provide you with high-quality products and excellent customer service. However, due to the nature of our products/services [ Specifically mention the reason, e.g., delicate fabrics, handcrafted items, etc. ], we have a strict No Return | No Refund policy.
This means that all sales are final. Once an order is placed and processed, it cannot be returned or refunded, except in very specific circumstances outlined below.
Exceptions:
We understand that rare situations may occur. We will consider exceptions to this policy only in the following cases:
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Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within 2 days of receiving your order at customerservice@bandhaniethnic.com with clear photos or videos of the damage or defect. We will assess the situation and, if deemed valid, we will, at our discretion, either:
- Replace the damaged or defective product with the same or a similar item (subject to availability).
- Replace the damaged or defective product with the same or a similar item (subject to availability).
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Incorrect Product: If you receive a product that is different from what you ordered, please contact us within 2 days of receiving your order at customerservice@bandhaniethnic.com with clear photos of the incorrect product. We will investigate the issue and, if deemed valid, we will, at our discretion:
- Replace the incorrect product with the correct product (subject to availability).
- Replace the incorrect product with the correct product (subject to availability).
Conditions for Exceptions:
To be eligible for an exception, you must:
- Contact us within 2 days of receiving your order.
- Provide clear photographic or video evidence of the damage, defect, or incorrect product.
- Keep the original packaging and all included items.
Non-Returnable Items:
Please note that certain items are always non-returnable and non-refundable, even in the case of damage or defect, due to [ Specifically mention the reason, e.g., hygiene reasons, sale items, custom orders, etc. ]. These include:
- All Products
Contact Us:
If you have any questions or concerns regarding our No Return, No Refund policy, please contact us at customerservice@bandhaniethnic.com.
By placing an order with us, you acknowledge that you have read, understood, and agree to this No Return, No Refund policy.
